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FAQ

I just checked out, when will my order ship? 

We process & deliver all local order same day – order placed before 12 noon are processed same day! We start processing orders as soon as we get them. In case or urgency, please call our helpline after or before placing order.

It takes time to organize the orders we receive and maintain stock for the day.

  • Consumer electronics: Delivery and installation of all consumer electronics items are done by respective manufacturers/distributors. We constantly keep in touch for priority support to our esteemed customers.
  • Food items, Fruits, Vegetables: All such orders are being fulfilled by our partner vendors located your area.
  • We also have logistical partners who takes care of many items for safe and swift delivery in the city.
  • Please note, orders can be delayed due to holidays and inclement weather. Please feel free to call our helpline.

How will I know when my package will arrive? 

We provide tracking information for all our shipments. You will be notified of your tracking number via the email and SMS you enter at checkout, once your order is shipped. Please allow tracking info to be processed and updated by our logistical partner. 

 

Returns 

What is your return policy? 

ALL PRODUCTS SOLD AT GUWAHATI ARE FINAL SALE.

Consumer Electronics: We do our very best to provide quality products you will love in your home. We want our customers to be completely happy with their purchase. If you are not completely satisfied with your order, please contact us within 3 days of receiving your merchandise and we will be happy to find a solution.

Supply, installation, demo, repair, technical support of all consumer electronics items are the sole responsibility of the respective manufacturers. We coordinate in all your technical support for products purchased though Guwahati.com.

All sale items are final and non-refundable. 

Please note, custom orders are non-refundable as they are cut and made specifically for you. ​

Grocery items, fruits & vegetables: These products are non-refundable. We advice our customers to check all such products for quality and quantity. The vendor delivers such products will be help to settle your issues instantly at the time of delivery. Please note that the vendor is located just in your locality.

 

Exchanges 

Do you allow exchanges if I change my mind? 

The exchange of Consumer Electronics items are the sole discretion of the manufacturers. In case of any issues, please let us know. We are always happy to help you to solve any issues.

Please always cross-check at the time of delivery for defective items, etc.

 

 

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Free shipping

On all orders above ₹499

Returns & replacement

Defective products area always replaced

Service & Warranty

Handled by respective manufacturers

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